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Privacy Policy

PRIVACY POLICY

At KeyPros.co.uk, operated by Lock & Secured Aspects Ltd, we take your privacy as seriously as we do the security of your home, business, or vehicle. As professional locksmiths serving London and the surrounding areas, we understand that trust is fundamental—both when we’re unlocking your front door and when you’re sharing your personal information online.

This Privacy Policy outlines how we collect, use, protect, and manage your personal data when you visit our website (keypros.co.uk), contact us, or use our locksmith services. Our goal is to be completely transparent about what we do with your information, because true security begins with respect for your privacy.

Who We Are

Company Name: Lock & Secured Aspects Ltd
Trading As: KeyPros
Registered Address: [Insert Full Registered Office Address]
Email: hello@keypros.co.uk
Website: https://www.keypros.co.uk

We provide professional locksmith services across London, including emergency lockouts, lock installations, security assessments, key cutting, and access control solutions.

What Information We Collect

We only collect the personal information we need to deliver our services and improve your experience. This may include:

  • Contact Details: Your name, email address, phone number, and physical address (if required for service booking).
  • Service Information: Details about the type of service requested (e.g., door lock repair, emergency lockout).
  • Payment Information: While we typically take payments in person via secure card machines or cash, online payments (if offered) are processed through trusted, encrypted third-party gateways—you never share financial data directly with us.
  • Website Usage Data: IP address, browser type, pages visited, time spent on site, and referring URLs (collected anonymously via cookies to help us improve our site).
  • Communications: Records of your emails, messages, or calls to us for customer service or appointment scheduling.

We do not collect sensitive information such as your national ID, passport details, or biometric data unless strictly required by law (and even then, only with your explicit consent).

How We Use Your Information

Your data helps us provide efficient, reliable service. We use it to:

  • Respond to your inquiries and schedule appointments.
  • Provide locksmith services at your requested location.
  • Send service confirmations, follow-ups, or updates.
  • Improve our website and customer experience.
  • Comply with legal and insurance obligations (e.g., recording service visits for liability purposes).
  • Administer emergency call-outs securely and promptly.

We never sell, rent, or trade your personal information to third parties for marketing purposes.

How We Protect Your Data

Security is in our DNA. We implement strict technical and organisational measures to protect your data:

  • All digital communications are encrypted.
  • Physical records (if kept) are stored securely and accessed only by authorised personnel.
  • Our staff are trained in data protection and confidentiality.
  • Payment processing is handled via PCI-DSS compliant third parties.
  • Regular audits ensure compliance with data protection laws.

In the unlikely event of a data breach, we will notify affected individuals and the Information Commissioner’s Office (ICO) within 72 hours, where required.

Cookies & Website Tracking

Our website uses essential cookies to ensure functionality (e.g., remembering your contact form entry). We also use anonymous analytics tools like Google Analytics to understand how visitors use our site—this helps us improve performance and user experience.

You can manage or disable cookies via your browser settings. Disabling non-essential cookies will not affect your ability to book a locksmith or contact us.

Sharing Your Information

We may share your information with:

  • Service Partners: Subcontractors or technicians dispatched to assist with jobs (only the information necessary to complete the service).
  • Legal & Regulatory Bodies: If required by law, such as in response to a court order.
  • IT & Support Services: Trusted third-party providers who assist with website hosting, email, or CRM systems—bound by strict data processing agreements.

All third parties are vetted for compliance with UK data protection standards.

Your Rights Under UK GDPR & Data Protection Act 2018

As a data subject, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (where no legal or service obligation prevents it).
  • Restrict or object to certain processing (e.g., marketing).
  • Withdraw consent at any time (for data processed based on consent).
  • Lodge a complaint with the ICO if you feel your rights have been breached.

To exercise any of these rights, please email us at hello@keypros.co.uk with your request. We aim to respond within 30 days.

Retention of Your Data

We retain your personal information only for as long as necessary:

  • Appointment records: up to 7 years (for insurance and legal compliance).
  • Website contact forms: 12 months unless further engagement occurs.
  • Marketing preferences: until you unsubscribe or withdraw consent.

After this period, data is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or data protection laws. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: hello@keypros.co.uk
Phone: 03333397006

We’re always here to help—whether it’s a locked door or a question about your privacy.